Privacy Policy

Little Explorers Motorhomes is a private motorhome hire business based in the United Kingdom. We are the data controller for the personal information you provide to us.

If you have any questions about this policy or how we handle your data, please contact us at: [email protected]

We may collect the following personal information when you use our website or contact us:

• Identity data: your name
• Contact data: email address, phone number, and postal address
• Enquiry data: your preferred hire dates, party size, and any additional information you provide in your enquiry
• Driver data: driving licence details, DVLA check code, and proof of address (collected only when a booking is confirmed)
• Technical data: IP address, browser type, and pages visited (collected automatically via standard web server logs)

We do not collect any special category data (such as health information) unless you voluntarily provide it in connection with your hire.

We collect information in the following ways:

• Directly from you — when you complete our enquiry form, send us an email, or contact us by phone
• Automatically — when you visit our website, standard server logs may record your IP address and browsing activity on our site
• From third parties — if you contact us via Instagram, YouTube, or another platform, we may receive information you share through those services

We use your personal information for the following purposes:

• To respond to your hire enquiry and confirm availability
• To process and manage your motorhome hire booking
• To verify your identity and driving eligibility as required by our insurers
• To send you important information about your hire (confirmation, pre-departure notes, invoices)
• To comply with our legal and insurance obligations
• To improve our website and services

Our lawful basis for processing your data is contract performance (to fulfil your hire booking), legitimate interests (to respond to enquiries and improve our service), and legal obligation (to comply with insurance and regulatory requirements).

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Insurance providers — we share driver details with our insurance broker (Alan Boswell Group) as required to arrange hire insurance
• Booking platforms — if your booking originates from a third-party platform (such as GoBooney), that platform's privacy policy also applies
• Service providers — we use third-party tools to operate our website (including website hosting and email services); these providers process data only on our behalf and under our instructions
• Legal authorities — if required by law, court order, or to protect our legal rights

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. These may include:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — used to understand visitor behaviour in aggregate (no personally identifiable information is stored)

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the site.

We retain your personal information for the following periods:

• Enquiries that do not result in a booking: up to 6 months
• Confirmed booking records: up to 7 years, as required for tax and accounting purposes
• Insurance-related records: for the duration required by our insurer

After these periods, your data will be securely deleted or anonymised.

You have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to ask us to correct inaccurate data
• Right to erasure — to ask us to delete your data (subject to legal obligations)
• Right to restrict processing — to ask us to limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmitted to our website is encrypted using HTTPS/SSL. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data sent to us electronically.

Our website contains links to third-party websites including Instagram, YouTube, and GoBooney. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.